Return Policy

At Brothers Door Ltd, we understand that sometimes a product may not meet your expectations or needs. That's why we have a hassle-free return policy in place to ensure your satisfaction.

If you are not completely satisfied with your purchase, you may return it within 5 days of delivery for a full refund. We believe in the quality of our products and want you to be confident in your purchase.

To initiate a return, simply contact our customer service team and provide them with your order details. They will guide you through the return process and provide you with a return authorization number.

Please note that the following conditions apply to all returns:

• The item must be in its original condition, unused, and in its original packaging.
• All accessories, manuals (if any), and parts must be included.
• The return must be initiated within 5 days of delivery.

Once your return is received and inspected, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase.

If you received a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund, depending on your preference.

Please note that certain items, such as custom-made doors or personalized products, may not be eligible for return unless they are damaged or defective. This is due to the unique nature of these products.

If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with our products.