Terms and conditions

Welcome to Brothers Door Ltd! We are dedicated to providing our customers in New Zealand with high-quality interior doors and door accessories. Before making a purchase, we kindly ask you to review and understand our terms and conditions. By using our website and placing an order, you agree to comply with the following terms:

1. Ordering and Payment

1.1. To place an order, simply browse our website and select the desired products. Add them to your cart and proceed to checkout.

1.2. We accept various payment methods, including credit cards, debit cards, and PayPal. All payments are securely processed to ensure the safety of your personal information.

2. Shipping and Delivery

2.1. We offer shipping services to customers in New Zealand. Please note that additional shipping charges may apply depending on your location.

2.2. Once your order is confirmed and payment is received, we will process and ship your items as soon as possible. Please allow for standard shipping times, which may vary depending on the destination.

3. Returns and Refunds

3.1. We strive to provide you with the best products and customer service. If you are not completely satisfied with your purchase, please contact our customer support team within 14 days of receiving your order.

3.2. To be eligible for a return or refund, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain products, such as customized or made-to-order items, may not be eligible for return or refund.

4. Product Warranty

4.1. At Brothers Home Style, we stand behind the quality and craftsmanship of our products. Most of our interior doors and door accessories come with a warranty, which may vary depending on the specific item.

4.2. The warranty covers manufacturing defects and workmanship issues. It does not cover damage caused by improper installation, misuse, or normal wear and tear.

5. Intellectual Property

5.1. All content on our website, including images, text, and logos, is the intellectual property of Brothers Home Style. It is protected by copyright laws and may not be used or reproduced without our prior written consent.

5.2. By submitting any content, such as reviews or testimonials, to our website, you grant us the right to use and display that content for promotional purposes.

6. Privacy Policy

6.1. We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy to understand how we collect, use, and safeguard your data.

By using our website and making a purchase, you acknowledge that you have read, understood, and agreed to our terms and conditions. If you have any questions or concerns, please don't hesitate to contact our customer support team.